Cancellation & Refund Policy
Last updated: July 9, 2026
1. Overview
This policy explains how cancellations and refunds are handled for bookings made with Travel Pals. It applies to all payments made through our payment links, unless a different written agreement was provided to you for a specific booking.
2. Cancellation by You
Refunds for cancellations initiated by you depend on how far in advance you cancel:
| Notice Before Departure | Refund |
|---|---|
| 30+ days | 90% of amount paid |
| 15–29 days | 50% of amount paid |
| 7–14 days | 25% of amount paid |
| Less than 7 days | Non-refundable |
[Adjust these windows and percentages to match your actual policy before publishing.]
3. Cancellation by Us
If we or a third-party supplier cancel a confirmed booking for reasons within our control, you will receive a full refund of the amount paid to us.
4. Non-Refundable Items
Certain costs are non-refundable regardless of notice period, including visa fees, travel insurance premiums, and bookings explicitly marked non-refundable by the third-party supplier at the time of booking.
5. Refund Processing
Approved refunds are processed to your original payment method via Razorpay within 7–10 business days of approval. Bank processing times beyond this may vary by provider.
6. How to Request a Cancellation
To cancel a booking or request a refund, contact us at travellpals@gmail.com or 9435649119 / 9864036077 with your booking details.
7. Force Majeure
In the event of cancellations caused by circumstances beyond our reasonable control (natural disasters, government restrictions, pandemics, etc.), refunds will be processed based on the terms provided to us by the relevant third-party suppliers, which may not always be a full refund.