Privacy Policy

1. Introduction

This Privacy Policy explains how Travel Pals("we", "us", "our") collects, uses, and protects your personal information when you engage our travel booking services or make a payment through a link we send you.

2. Information We Collect

• Contact details you provide to us, such as your name and email address.
• Booking details, such as travel dates, destinations, and trip preferences.
• Payment status information from Razorpay (e.g. whether a payment link was paid), for record-keeping.

3. How We Use Your Information

We use your information to create and manage bookings, generate and send payment requests, communicate with you about your trip, and comply with legal or accounting obligations.

4. Payment Processing

Payments are processed by Razorpay, a PCI-DSS compliant payment gateway. We never receive or store your card, UPI, or bank account details — these are handled entirely by Razorpay under its own privacy and security policies.

5. Data Sharing

We share your information only with third parties necessary to fulfil your booking (e.g. airlines, hotels, Razorpay), or where required by law. We do not sell your personal information.

6. Data Retention

We retain booking and payment records for as long as necessary to fulfil the purposes described in this policy and to meet our legal and accounting obligations.

7. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the details below.

8. Contact Us

Travel Pals
House No. 34, Tulsi Bala Road, Dr. B. K Kakati Road, Ulubari, Guwahati - 781007
Email: travellpals@gmail.com
Phone: 9435649119 / 9864036077